Call distribution service for call centers
Call distribution configuration by various parememers: average load, according to callers location, zone, day/time, etc.
Project consists with 3 parts:
1. Web part – called configurator, to manage call distribution settings, reports management;
2. Service part – with logic based on db stored procedures to collect statistics, perform different functions, real time executing stored procedures
3. Real-time service – running on telephony hardware to perform call distribution.
Participated in developlemt of web-part and db as well.
|Technologies:||MS Visual Studio 2003, Oracle 10g. MS .Net Framework 1.1, C# 1.0, ASP.NET, CSS, HTML|
|Client:||SITRONICS Telecom Solutions Czech Republic|
|Dates:||2006 - 2008|